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All Stratum.Store products will be send from the US via US shipping services. After the order was labeled and shipped, the responsibility of Stratum.Store item delivery will be called off. Due to issues connected to shipping services we understand & advice you to add Insurance prior to order submission by request or comment. At all times, Stratum.store will provide customers with valid tracking and shipment information.
Be advised, that orders may be shipped in a time boarder of 48 hours prior payment. In some cases, shipment of goods may take longer times. Domestic and international orders will have the option of upgrading the shipping method for faster delivery (such as DHL express, FedEx, USPS priority express). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 1pm UTC Time, or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays.
Shipping fees will vary depending on the weight and destination of your package, and will be automatically computed when you enter your shipping information in the checkout pages.
Track Your Order: An e-mail confirmation will be sent to the registered e-mail address as soon as your order leaves our store. Haven't received an e-mail from us? Please check your e-mail’s “junk”, “spam”. Sometimes it end’s up there.
International Orders: Will be shipped via USPS First-Class Mail International, USPS Priority Mail International, USPS Priority Mail Express, DHL EXPRESS or FedEx International mail unless otherwise specified. Shipping charges do not include any import duties and local taxes that may be charged by customs agents. You are responsible for these charges at the time of delivery. Check with your local post office or Chamber of Commerce for details on import fees. Please, when placing your order, please notify Stratum.store about custom rules/law’s/policies in your region. Otherwise, we are not responsible for any delivery issues.
Depending on the type, quantity and weight of items of your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged.
When your order has shipped, you will receive an email with your tracking number. You may enter your tracking number, depending on the carrier, www.FedEx.com, www.dhl.com, www.ups.com or www.usps.com to see the status of your shipment.
To contact our customer service department, please email us at Support@stratum.store