All Stratum.Store products will be send from the US via US shipping services. After the order was labeled and shipped, the responsibility of Stratum.Store item delivery will be called off. Due to issues connected to shipping services we understand & advice you to add Insurance prior to order submission. At all times, Stratum.store will provide customers with valid tracking and shipment information.

    Orders received before 1pm UTC Time Monday through Friday will ship out the same day; orders received after 1pm UTC Time (including weekends) will ship on the next business day. Domestic and international orders will have the option of upgrading the shipping method for faster delivery (such as FedEx Express Saver (3-Day), FedEx 2Day or FedEx Overnight). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 1pm UTC Time, or your order may not be processed until the following business day. Business days are Monday-Friday, excluding U.S. federal holidays.

    Shipping fees will vary depending on the weight and destination of your package, and will be automatically computed when you enter your shipping information in the checkout pages. 

    Track Your Order: An e-mail confirmation will be sent to the registered e-mail address as soon as your order leaves our store. Haven't received an e-mail from us? Please check your e-mail’s junk, spam. Sometimes it end’s up in there.  

    International Orders: Will be shipped via FedEx International, UPS Worldwide, or USPS Priority mail unless otherwise specified. Shipping charges do not include any import duties and local taxes that may be charged by customs agents. You are responsible for these charges at the time of delivery. Check with your local post office or Chamber of Commerce for details on import fees. Please, when placing your order, please notify Stratum.store about custom rules/law’s/policies in your region. Otherwise, we are not responsible for any delivery issues.

    Depending on the type, quantity and weight of items in your order, we may pack and ship them in different packages to ensure that they arrive on time and undamaged.

    When your order has shipped, you will receive an email with your tracking number. You may enter your tracking number at, depending on the carrier, www.FedEx.com, www.ups.com or www.usps.com to see the status of your shipment.

To contact our customer service department, please email us at Support@stratum.store

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Age Verification

Are you above the minimum smoking age in your region? If you are not legally able to purchase tobacco products in the region where you live, please do not enter Stratum Store

Yes, I am over 18 No, I am under 18
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